Test & Support engineer

Work at Talksome

Test & Support engineer

We are looking for an ambitious colleague who is not afraid to take on a challenging job at a fast-growing company. Are you up for it?

This is us 🙂

Talksome is fast-growing, making the transition from startup to scale-up but keeping the startup mentality. We are proud of our team culture that currently fits 14 colleagues. Our culture is informal, nurturing good ideas, giving the mandate to execute them and most important; engaged on every front (during work and beyond).

 

What our world looks like

Our daily activities are based around a multi-tenant hosted telephony platform. It provides all basic PBX functionality, as well as multiple APIs for our customers to customize their services. The platform contains various open-source components, combined with a number of self-developed products. Our platform is built with stability and scalability in mind: we operate 24/7 and currently handle around one million calls per week.

Our world is mostly technical. The testing team consists of testers that know every corner of our platform and find ways to (auto)test almost every use case. Next to testers, we have a team of developers and a product department (UX, Marketing, Sales and Functionalities).

Our world is mostly technical. The testing team consists of testers that know every corner of our platform and find ways to (auto)test almost every use case. Next to testers, we have a team of developers and a product department (UX, Marketing, Sales and Functionalities).

 

The life of a test & support engineer

As a test and support engineer you have a double role within Talksome. Not only are you responsible for testing new features, you are also taking part in the support we give to our reselling partners regarding our platform. When you are testing, communication with the whole team is crucial. Your role is to describe what is built, determine the effect it can have on the behavior of our platform and transfer that into a testing plan. The goal is to eliminate any hickups before we launch it to our customers. In your support role you are not afraid to talk to resellers about technical issues and researching possible root causes. Supporting our resellers with questions about the use of our platform prompts you to use your testing skills to reproduce and to help solve any issues. What you will be doing:

  • You test new functionalities to ensure excellence is delivered towards our customers.
  • You create, maintain, and improve test plans.
  • Work to ensure the communication between testing- and development team stays fluent in exchanging details of upcoming functionalities.
  • You answer questions from customers about the features and capabilities of our products on a technical level (calls, tickets, mails)
  • You take ownership of technical issues, and work with our development team to resolve more advanced issues when necessary.

How’s the fit?

Fitting in, that is the one thing we are looking for. For this position that would be someone who:

  • Has experience and feeling with solving IT related issues (preferred: cloud – based or telephony environments)
  • Is skilled in offering customer support on a technical level
  • Is advanced in (Technical / QA) testing or has worked in similar environment(s)
  • Knows their way around VoIP, CLI tools such as git and SSH, packet sniffing/ analysis and QA processes.
  • And, most important, has the drive and speed to learn if lacking knowledge in certain areas

In your line of work, it is important to:

  • Be skilled in communicating proficiently in English and Dutch
  • Have an eye for detail
  • Be curious
  • Find creative ways to break (software) stuff
  • See where processes can be improved and do something about it
  • Be flexible around shifting priorities
  • Be open minded

Our promise to you

  • A spot in the best team you can
  • Being part of that for 32-40 hours per week
  • Work from anywhere you want
  • Unlimited leave days
  • Every opportunity to grow and stay with us for as long as you want.

 

So, fit is good? Great, we’d love to meet you! Please contact us via: 088 555 2198 or jobs[at]talksome.com.


Back-end developer

Work at Talksome

Back-end developer

We are looking for an ambitious colleague who is not afraid to take on a challenging job at a fast-growing company. Are you up for it?

Talksome is a fast-growing company, making the transition from startup to scale-up but keeping the startup mentality. We are proud of our team culture that currently fits 13 colleagues. Our culture is informal, nurturing good ideas and giving the mandate to execute them and most important; engaged on every front (during work and beyond). The world of Talksome is mostly technical, the development department consists of developers that know how to make architectural choices as well as doing DevOps tasks. Next to developers, we have a team of test-engineers focussing on testing the latest and greatest and a product department where we focus on the product from different angles (UX, Marketing, Sales and Funtionalities).

Our daily activities are based around a multi-tenant hosted telephony platform. It provides all basic PBX functionality, as well as multiple API’s for our customers to customize their services. The platform is a distributed system containing various open-source components, combined with a number of self-developed products. Programming languages vary; we use Java, Kotlin, Python, Ruby and others. Our platform is built with stability and scalability in mind: we operate 24/7 and currently handle around one million calls per week. The platform is deployed, maintained and tested with a variety of CI/CD automation tools.

What you will be doing

With your 3 development colleagues, you will be responsible for everything there is to maintain/ develop on our Compass platform. You will be asked to build new features as well as introducing fixes that improve/ ensure the platforms’ stability/ security. You will get the chance to:

  • Independently think of how to, and build features for our Compass platform.
  • Learn about and use a wide variety of programming languages.
  • Contribute to the community by using and improving open – source components.
  • Contribute to society by building a secure and privacy shielding product.
  • Include many different activities in your day, ranging from software architecture to system administration.

Most importantly, you have drive, you have relevant experience you can bring to the table and you show that you can learn new skills easily. You have the ability to grow as a developer and grab opportunities to expand your role in the development team proactively.

How do you fit in?

We are currently looking for a full-time (medior) developer that helps us maintain our position as leading cloud telephony partner.  If you want to know ore about our architecture, check our documentation.

We require:

  • Ability to reason about large-scale distributed software architectures
  • Ability to switch/choose between, and willing to learn new programming languages (f.i. Java, Kotlin, Python, Ruby)
  • Proficient experience with Java, Kotlin, Python and/or Ruby.
  • Experience with building REST API’s
  • Experience with Docker/Kubernetes
  • Experience with (unit) testing
  • Experience with Git
  • Experience with Gitlab (or similar tool)
  • Advanced level of speaking business English

It would be helpful if you have knowledge in these fields:

  • VOIP (Asterisk / Kamailio / SIP / RTP)
  • Databases
  • Automated deployment tools (Puppet or similar)
  • XMPP (ejabberd)
  • Message bus technology (MQ software)
  • Data serialization (gRPC, Thrift)
  • Debian maintenance & packaging
  • Software maintenance (deployment, monitoring)

What we are offering

Next to this challenging position, we are offering a spot in a team of ambitious colleagues, great contract terms, unlimited leave days and a chance to contribute to society. Are you the person we are looking for and are you available to work between 32-40 hours per week? Don’t hesitate to contact us at 088 555 2 111, or via email: jobs[at]talksome.com.