Work at Talksome

Test & Support engineer

We are looking for an ambitious colleague who is not afraid to take on a challenging job at a fast-growing company. Are you up for it?

This is us 🙂

Talksome is fast-growing, making the transition from startup to scale-up but keeping the startup mentality. We are proud of our team culture that currently fits 14 colleagues. Our culture is informal, nurturing good ideas, giving the mandate to execute them and most important; engaged on every front (during work and beyond).

 

What our world looks like

Our daily activities are based around a multi-tenant hosted telephony platform. It provides all basic PBX functionality, as well as multiple APIs for our customers to customize their services. The platform contains various open-source components, combined with a number of self-developed products. Our platform is built with stability and scalability in mind: we operate 24/7 and currently handle around one million calls per week.

Our world is mostly technical. The testing team consists of testers that know every corner of our platform and find ways to (auto)test almost every use case. Next to testers, we have a team of developers and a product department (UX, Marketing, Sales and Functionalities).

Our world is mostly technical. The testing team consists of testers that know every corner of our platform and find ways to (auto)test almost every use case. Next to testers, we have a team of developers and a product department (UX, Marketing, Sales and Functionalities).

 

The life of a test & support engineer

As a test and support engineer you have a double role within Talksome. Not only are you responsible for testing new features, you are also taking part in the support we give to our reselling partners regarding our platform. When you are testing, communication with the whole team is crucial. Your role is to describe what is built, determine the effect it can have on the behavior of our platform and transfer that into a testing plan. The goal is to eliminate any hickups before we launch it to our customers. In your support role you are not afraid to talk to resellers about technical issues and researching possible root causes. Supporting our resellers with questions about the use of our platform prompts you to use your testing skills to reproduce and to help solve any issues. What you will be doing:

  • You test new functionalities to ensure excellence is delivered towards our customers.
  • You create, maintain, and improve test plans.
  • Work to ensure the communication between testing- and development team stays fluent in exchanging details of upcoming functionalities.
  • You answer questions from customers about the features and capabilities of our products on a technical level (calls, tickets, mails)
  • You take ownership of technical issues, and work with our development team to resolve more advanced issues when necessary.

How’s the fit?

Fitting in, that is the one thing we are looking for. For this position that would be someone who:

  • Has experience and feeling with solving IT related issues (preferred: cloud – based or telephony environments)
  • Is skilled in offering customer support on a technical level
  • Is advanced in (Technical / QA) testing or has worked in similar environment(s)
  • Knows their way around VoIP, CLI tools such as git and SSH, packet sniffing/ analysis and QA processes.
  • And, most important, has the drive and speed to learn if lacking knowledge in certain areas

In your line of work, it is important to:

  • Be skilled in communicating proficiently in English and Dutch
  • Have an eye for detail
  • Be curious
  • Find creative ways to break (software) stuff
  • See where processes can be improved and do something about it
  • Be flexible around shifting priorities
  • Be open minded

Our promise to you

  • A spot in the best team you can
  • Being part of that for 32-40 hours per week
  • Work from anywhere you want
  • Unlimited leave days
  • Every opportunity to grow and stay with us for as long as you want.

 

So, fit is good? Great, we’d love to meet you! Please contact us via: 088 555 2198 or phoenix[at]talksome.com.