How it works

With Compass Bridge, our contact center app, supervisors can easily see and listen in on their agent’s calls. With one click a supervisor is able to join an active conversation while being muted. In turn, the agent is notified when their active call is being listened in to and by whom (when using Bridge).Note: To be able to listen in on conversations, a supervisor needs to have “company change” permissions and have “Listen in API” enabled in Compass.