Become a partner

Our focus is on developing, hosting and managing a telecom platform. We know that it takes a lot of time and effort to explain and sell a telecom solution. We believe that using an indirect sales channel and therefore working together with suitable partners is the best model for this.

Benefits of becoming a partner

Become a distributor/reseller. We pass on our license model to you and you determine the price for the end customer or find other resellers.

Build own customer relationships. We don't have contact with end customers; build your relationships, manage them and create upsell and cross-sell opportunities.

Use our complete APIs. With the right technical knowledge, you can make anything you want with Compass.

Hosted Compass partner

We offer our Compass platform as a shared hosted solution. This has benefits regarding set-up, costs and maintenance. You will use hostedcompass.com with our Talksome styling to enter Studio, the web interface for configuring and managing Compass for end users.

See Bronze, Silver and Gold plan

White-label partner

You will still use Compass as a multi-tenant hosted solution just as the previous option. Only now you can rebrand it and sell it as your own product.

See Bronze, Silver and Gold plan

Own stack partner

If the other solutions don’t fit your proposition and you don’t want to have a multi-tenant solution, we can go even one step further and discuss and set up your own Compass stack for you.

See Enterprise plan

FAQ

We ask partners for a license fee per user per month. The number of users is measured monthly and billing is adjusted accordingly. Depending on the type of partnership – see above – additional costs are charged.

We are looking for partners with sufficient technical knowledge of VOIP and telecom services to be able to set up our platform for end customers and to answer first-line support questions. 
We host our platform and data in Europe and privacy is in our DNA. We understand the challenges and sensitivity of communication and therefore try to adhere to leading privacy practices in everything we do. See our privacy policy for more information on how we do this.
In terms of size, we are looking for partners who purchase/resell at least 1000 seats (monthly fee) or who have the potential to grow there. If you would still like to resell the Compass platform but you don’t think you can make the target or lack the technical knowledge in-house, we advise you to contact one of our current partners and inquire about the possibilities of becoming a reseller with them.

The Compass platform is a multi-tenant hosted service. This means that Talksome manages the platform in combination with a hosting partner and that one instance of the platform is running that is shared by all partners and underlying resellers and end customers. This provides efficiency and cost benefits and also avoids having to support many different versions of Compass at the same time. However, it is also possible to request your own instance of the platform, but managed by us (or jointly). See here for the possibilities.

Not everyone can just become a Compass partner because a minimum level of technical expertise is required to support end customers as is a minimum number of seats. That is why our onboarding consists of the following phases:

1. Introduction: get to know each other and a high level check whether the Compass platform may be a match in terms of product(s), techniques used, market proposition, and if there is a fit between the two companies. → with our Account Manager

2. Technical deep dive. Verification of product, technique and company alignment.  → with our Product Owner/Devs.

3. Business plan. A conviction that the minimum of 1000 users can be achieved. Verification of market potential and sales targets.  → With our Account Management team.

4. Contract/Negotiations. We provide our standard SLA for our SaaS solution and discuss pricing, privacy documents and other possible necessities to finalize our agreement.  → With our Account Management team

5. Training and start. After signing the contract we discuss training needs, setting up the first Reseller and Company in Compass and other necessities to make our cooperation a success. → With our Account Manager and Support team

6. Evaluation and Support. After setting up the first customer we help you with second-line support and during regular meetings, we evaluate our partnership. Also, we can help you with setting up integrations. → With our Account Manager and Support team


Plans

Bronze plan

price upon request

Silver plan

price upon request

Gold plan

price upon request

  • Own Compass environment

Enterprise plan

price upon request

Become a Compass Partner. Choose the best model for your business.

Learn more

Compass

Most modern web applications realise that offering a standard product with limited functionality does not suite the diverse market. An application has to be adaptable and extensible to match specific verticals and other customer needs. This also applies for the (VOIP) telephony market of PBX systems.

Improve configuration (efficiency). Currently the Compass Web Interface does not have a mass import (CSV upload) function to create new users. If you have a large amount of users, this can be time-consuming. With the available API, you could build a script yourself that can import a predefined CSV file.

Extract data (reporting). Our API allows you to get all kinds of data from your PBX. This can be real-time data (via XMPP) about the state of your system, availability of call agents or average waiting time in queues. Or it can be data that changes more infrequently (via REST), e.g. phone or call statistics.

Connect and integrate. Maybe you want to connect telephony with a CRM solution or integrate it with other business applications. Or maybe you want to build a simplified application which extracts data from your CRM and from Compass and combines it in a new rich view. With the API you can build these kind of things.

Modify. You can even make your own apps! We did it ourselves with Navigator, Bridge and Panel which all take full advantage of the rich possibilities of the Compass API. While having the same base as the Compass Web Interface (Studio), they are more guided towards end users, have a different look and feel and a modified feature set.

How can I use the Compass API?

Or get it via one of our resellers


Navigator

Route calls on the go

Compass Navigator is a mobile app that serves as a companion for your Compass environment. This means that you are now able to adjust all the most important calling settings right from your mobile phone, from any location.

Switch outbound number. Set outbound number you want to make calls with.

Set to anonymous. Hide your outbound number.

Specific forwarding settings. You can choose what happens with calls when you’re busy, not answering or unavailable.

Different forwarding number. Set a different forwarding number that will appear on the receiver’s screen.

Ring time. Choose how long a call will be ringing before being forwarded or hang up.

Manage call switches. Set which call switch setting should be active.

Join queues. You can leave or join company’s queues from the app.

Filter queues and switches per user. Administrators can choose which queues and/or switches users will see.


Panel

Panel is a flexible and user-friendly web-based dashboard and wall display. It works with Compass, allowing the manager and contact center agents to have a complete, real-time overview of the performance of the contact centre.

How it works

The way Panel works is by extracting and highlighting the vital information of the communication flow on the dashboard. This is done by exploring the statistics and numbers of each queue from each department, bridging the gap between customer and agent.

The configurable and easy to use dashboard. Manage your call center queues in real-time and arrange them the way you see fit. This provides you with an exhaustive visual representation of the way in which your call center is performing.

Detailed overview. In one place, see how many agents are currently available to answer calls, how many customers are waiting to be answered, monitor waiting times and have an overview of the average number of answered and unanswered calls.

Alert your agents. Panel also allows the manager to create specific ticker line alerts for the agents, thus communicating important information without disturbing their work.

Benefits of using Panel

Conserving time. Dodge any possible mishaps by monitoring the call center performance in real-time. Take note of any bottlenecks or issues arising in the communication flow at an early stage and in turn minimize idle times.

Increasing productivity and quality of work. Monitor your agents’ calls and identify skills and areas that need improvement. This will help in reorganizing the call center team in a way that would work more efficiently.

Bringing important insights. Monitor your metrics such as service level and response time and leverage them for an improved performance.

Providing a better customer experience. Increase your customers’ satisfaction by offering an improved call center customer experience. This is, at the end of the day, the key objective of any business.


Bridge

Designed with our users in mind

Built for usability. To improve focus and efficiency, we’ve carefully designed the appearance and interactions of Bridge with user in mind, testing the placement and behaviour of every element.

Easy integration with desk phones

Best audio quality. If there’s a device that knows how to do phone audio well, it’s a desk phone. Bridge integrates with the office phone so operators benefit from the audio quality of a real phone while managing it completely from their desktops!

Full call control. Control your desk phone with a mouse.

Attended transfers. Transfer calls to colleague with consultation.

Notifications. Receive call notifications on your desktop.

Contact sync. Access all your contacts within the app.

Presence. Set your own status monitor presence of the others.

Agent management. Supervisors can place or remove agents from queues.

Listen-in. Supervisors can easily see and listen in on their agent’s calls.

Cherry-picking. Cherry pick any call out of a queue.

Wrap-up time. Automatic status after a queue call for wrapping up.

Manage phones. Log in and out of desk phones in your organization.

Adjustable view. Set comfortable or compact information view.

Web and desktop apps. Access from any device or browser.

Local address book

We walk an extra mile for privacy. Where other solutions require you to share all of your contacts and update them periodically, we use local address book instead, so your contacts are always up to date and never uploaded to the cloud.

Read why your privacy matters