Plans

Bronze plan

price upon request

  • Compass (+API)
  • Studio
  • Bridge
  • Navigator
  • Panel 2.0 Beta
  • Support
  • 24x7 SLA
  • Resell as Whitelabel partner

  • Call control
  • Wrap-up time
  • Cherry picking
  • Listen in
  • Reporter
  • Cloudsoftphone
  • Own Compass environment

Silver plan

price upon request

  • Compass (+API)
  • Studio
  • Bridge
  • Navigator
  • Panel 2.0 Beta
  • Support
  • 24x7 SLA
  • Resell as Whitelabel partner
  • Call control
  • Wrap-up time

  • Cherry picking
  • Listen in
  • Reporter
  • Cloudsoftphone
  • Own Compass environment

Gold plan

price upon request

  • Compass (+API)
  • Studio
  • Bridge
  • Navigator
  • Panel 2.0
  • Support
  • 24x7 SLA
  • Resell as Whitelabel partner
  • Call control
  • Wrap-up time
  • Cherry picking
  • Listen in
  • Reporter
  • Cloudsoftphone

  • Own Compass environment

Enterprise plan

price upon request

  • Compass (+API)
  • Studio
  • Bridge
  • Navigator
  • Panel 2.0
  • Support
  • 24x7 SLA
  • Resell as Whitelabel partner
  • Call control
  • Wrap-up time
  • Cherry picking
  • Listen in
  • Reporter
  • Cloudsoftphone
  • Own Compass environment


Compass

Most modern web applications realise that offering a standard product with limited functionality does not suite the diverse market. An application has to be adaptable and extensible to match specific verticals and other customer needs. This also applies for the (VOIP) telephony market of PBX systems.

Improve configuration (efficiency). Currently the Compass Web Interface does not have a mass import (CSV upload) function to create new users. If you have a large amount of users, this can be time-consuming. With the available API, you could build a script yourself that can import a predefined CSV file.

Extract data (reporting). Our API allows you to get all kinds of data from your PBX. This can be real-time data (via XMPP) about the state of your system, availability of call agents or average waiting time in queues. Or it can be data that changes more infrequently (via REST), e.g. phone or call statistics.

Connect and integrate. Maybe you want to connect telephony with a CRM solution or integrate it with other business applications. Or maybe you want to build a simplified application which extracts data from your CRM and from Compass and combines it in a new rich view. With the API you can build these kind of things.

Modify. You can even make your own apps! We did it ourselves with Navigator, Bridge and Panel which all take full advantage of the rich possibilities of the Compass API. While having the same base as the Compass Web Interface (Studio), they are more guided towards end users, have a different look and feel and a modified feature set.

How can I use the Compass API?

Or get it via one of our resellers


Navigator

Route calls on the go

Compass Navigator is a mobile app that serves as a companion for your Compass environment. This means that you are now able to adjust all the most important calling settings right from your mobile phone, from any location.

Switch outbound number. Set outbound number you want to make calls with.

Set to anonymous. Hide your outbound number.

Specific forwarding settings. You can choose what happens with calls when you’re busy, not answering or unavailable.

Different forwarding number. Set a different forwarding number that will appear on the receiver’s screen.

Ring time. Choose how long a call will be ringing before being forwarded or hang up.

Manage call switches. Set which call switch setting should be active.

Join queues. You can leave or join company’s queues from the app.

Filter queues and switches per user. Administrators can choose which queues and/or switches users will see.


Panel

Panel is a flexible and user-friendly web-based dashboard and wall display. It works with Compass, allowing the manager and contact center agents to have a complete, real-time overview of the performance of the contact centre.

How it works

The way Panel works is by extracting and highlighting the vital information of the communication flow on the dashboard. This is done by exploring the statistics and numbers of each queue from each department, bridging the gap between customer and agent.

The configurable and easy to use dashboard. Manage your call center queues in real-time and arrange them the way you see fit. This provides you with an exhaustive visual representation of the way in which your call center is performing.

Detailed overview. In one place, see how many agents are currently available to answer calls, how many customers are waiting to be answered, monitor waiting times and have an overview of the average number of answered and unanswered calls.

Alert your agents. Panel also allows the manager to create specific ticker line alerts for the agents, thus communicating important information without disturbing their work.

Benefits of using Panel

Conserving time. Dodge any possible mishaps by monitoring the call center performance in real-time. Take note of any bottlenecks or issues arising in the communication flow at an early stage and in turn minimize idle times.

Increasing productivity and quality of work. Monitor your agents’ calls and identify skills and areas that need improvement. This will help in reorganizing the call center team in a way that would work more efficiently.

Bringing important insights. Monitor your metrics such as service level and response time and leverage them for an improved performance.

Providing a better customer experience. Increase your customers’ satisfaction by offering an improved call center customer experience. This is, at the end of the day, the key objective of any business.


Bridge

Designed with our users in mind

Built for usability. To improve focus and efficiency, we’ve carefully designed the appearance and interactions of Bridge with user in mind, testing the placement and behaviour of every element.

Easy integration with desk phones

Best audio quality. If there’s a device that knows how to do phone audio well, it’s a desk phone. Bridge integrates with the office phone so operators benefit from the audio quality of a real phone while managing it completely from their desktops!

Full call control. Control your desk phone with a mouse.

Attended transfers. Transfer calls to colleague with consultation.

Notifications. Receive call notifications on your desktop.

Contact sync. Access all your contacts within the app.

Presence. Set your own status monitor presence of the others.

Agent management. Supervisors can place or remove agents from queues.

Listen in. Supervisors can easily see and listen in on their agent’s calls.

Cherry-picking. Cherry pick any call out of a queue.

Wrap-up time. Automatic status after a queue call for wrapping up.

Manage phones. Log in and out of desk phones in your organization.

Adjustable view. Set comfortable or compact information view.

Web and desktop apps. Access from any device or browser.

Local address book

We walk an extra mile for privacy. Where other solutions require you to share all of your contacts and update them periodically, we use local address book instead, so your contacts are always up to date and never uploaded to the cloud.

Read why your privacy matters